Solutions » Passenger Information

A decisive factor in determining customer loyalty is how fast and easy it is for customers to obtain travel information and other information about travel options. Travellers want fast answers to their questions such as:

how to get from A to B,
how many changes are required,
how far it is to walk,
the location of the nearest stop or
the time of arrival of the next train from A or B.

Better and Up-to-date Information to the Passengers

Trapeze Passenger Information System makes it easy to deliver passenger information to where the passengers are at the time they need it; as planned time and as real-time.

Trapeze Passenger Information System is designed for organisations dealing with fixed route and demand response service which want to deliver timetables and travel information through a number of media such as:

Printed information
Call centres and booking centres
Internet
Interactive voice response (IVR) systems

Real-time Information

Delivers real-time information to be shown via different media and displays based on the latest technologies
Real-time showing on displays at stops, terminals, WAP, SMS, Internet etc.
Integrates with a large number of suppliers of real-time information systems

Printed Passenger Information

Layout and production of printed schedules
Layout and own production of bus stop tables, departure tables etc.
Own layout program. Variable formats. Text and graphics.

Itinerary Planning, Call Centre Function

Itineraries: where from and where to
Detailed route information with specification of:
- Stops
- Walking distances
- Transfer
- Fares

Integrated mapping with search functionality gives the staff at the booking centre a precise information search in few seconds
Quick itinerary planning makes it easier for the employee to provide complete itineraries

Itinerary Planning on the Internet

Give passengers access to travel information on the company web site.

Interactive user interface enables passengers to enter origin and destination or arrival and departure information for quick generation of itineraries
Quick lookups from a list of the most often visited locations, such as shopping centres, hospitals and hotels
Provide complete, ready-to-print itineraries with map, transfers, stops and written instructions
Give last-minute-information about timetables and trip information

When using Trapeze Pass Web passengers can carry out online booking for demand response services.

IVR – Efficient Handling of Incoming Calls

Provide simple interactive voice response (IVR) services to passengers.
IVR easily integrates with agent attended booking centres
Handles accurate information about fixed route timetables, fare information etc.

Automates routine booking request such as:

Complete trip planning
Verification and confirmation
Cancellations
Regular and ordinary trip booking
Requests regarding booked trips

Better Service

Give the customers precise itineraries
Make your information accessible to passengers wherever they are
Offer your passengers several ways to access trip information
Keep the customers informed about your services and your operation
Help tourists and visitors in your town/city get around easily

Increased Productivity for the Booking Centre

IVR and web-based service reduce the volume for the staff of the booking centre
Quick assess to information means shorter agent handling time

Reduced Costs

Reduction of costs of the booking centre with IVR and web-based information
Accurate real-time information shortens agent handling time

Integrates with Other Technologies

Mobile data terminals (MDT) and Automatic Vehicle Location (AVL)
Kiosks

Please contact us to learn more about our products and offers or request product information.