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Mobile Solution from Trapeze Enables Remote Crew Management at Arriva Skandinavien

Vital information updates are received in real-time, saving time and resources.

Quicker and more efficient long distance management is made possible by an innovative mobile solution for passenger transport from Trapeze Group. Using a handheld device, the crew can access updated system information and provide timely feedback on quality issues, attendance and passenger statistics. This provides the foundation for an effective long distance management as it streamlines daily operations, while empowering mobile employees and offering a highly user friendly interface.

With Trapeze’s mobile solution, employees are able to register attendance from the calendar function, view duty plans for the upcoming days or weeks, as well as view the salary statement for the last couple of months. An additional feature is the registration of quality issues such as defects, vandalism, quality breaches to management from a remote location, followed by immediate feedback. This interconnectivity allows for an instant flow of communication between mobile employees and management, which can increase employee satisfaction and significantly lessens frustration over the lack of feedback.

The mobile solution thus improves the agility of an organisation, allowing management to respond to sudden changes in business and rapidly implement improvements. Accessibility is facilitated regardless of geographical position between two or more devices and over the Web.

”The system has already being implemented in more divisions under the name Arriva Mobility and has proved its worth as an essential work tool for train engine and bus drivers, cleaning staff, service teams and management” said Henrik Hansen, Project Manager from Arriva Skandinavien' s Danish train Division. "The solution enables employees to see among other things their calendar, duty sign in, daily rosters and train logs. It enables reporting back to main office and is used by service personnel as well for passenger counting, daily debriefing reports, and monthly reports. Our employees are very satisfied with the PDA's and the easy access they get to information and reporting"

The PDA’s make it easier for Arriva’s employees to stay updated and for Arriva to practise an effective long distance management of its personnel.